Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

tawk.to Live Chat
3.2 out of 5 stars 86 total reviews • Free
Monitor and chat with site visitors in real time.
WhatFlow Chat Automation
4.2 out of 5 stars 340 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 633 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Qikify Contact Form Builder
4.9 out of 5 stars 419 total reviews • Free plan available
Easily create forms to collect leads, improve customer service
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1771 total reviews • Free plan available
Sell more: AI chat, livechat, inbox, help center & WhatsApp
SeedGrow Chat App Widget
4.9 out of 5 stars 130 total reviews • Free plan available
Enable Click-to-Chat, collect leads & grow engagement
Shopify Inbox
4.7 out of 5 stars 5336 total reviews • Free
Connect with shoppers and drive sales with chat
SL: WhatsApp Chat + Marketing
3.3 out of 5 stars 348 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
RT: Social Chat, Live Chat
4.6 out of 5 stars 242 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
Hulk Contact Form Builder
4.8 out of 5 stars 1771 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1214 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 778 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1771 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5336 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 778 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 283 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1214 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 178 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 261 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.8 out of 5 stars 389 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 239 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1771 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 50 total reviews • Free
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 137 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 485 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 86 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 114 total reviews • Free trial available
HelpHub FAQ Page, Product FAQs
5.0 out of 5 stars 216 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 86 total reviews • Free plan available
FAQ Page:Accordion+Help Center
5.0 out of 5 stars 16 total reviews • Free
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2220 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1771 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 168 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 498 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 419 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 183 total reviews • Free trial available
SK Contact Form Builder
4.9 out of 5 stars 416 total reviews • Free plan available
SureCust Forms Builder, Locks
4.9 out of 5 stars 101 total reviews • Free
FormCRM AI Custom Form Builder
5.0 out of 5 stars 51 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

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